The world’s largest pizza delivery company, Domino’s, has announced the completion of an IT overhaul, aimed at freeing up internal resources.
The company announced the switch to cloud computing after a reported 43% increase in online sales, driving a £44 million pre-tax profit.
Lance Batchelor, Domino’s chief executive, said in a statement to investors that the company had “successfully completed a wholesale move of our critical IT systems” to a hosted setup.
“This gives us added security, greater scalability and frees up the internal team to focus on developing initiatives like our new apps and further ways to leverage greater online sales and customer engagement,” Lance added.
An increase in sales of pizzas through internet and mobile phone apps contributed to their success. Online business now accounts for 25% of all orders. Mobile phone sales through apps have also risen, with 12% of online sales from an app being made in the fourth quarter. Dominos states that this is all dependent on high IT uptime levels.
By switching to cloud computing the company can expect much higher levels of uptime. According to recent reports from John Dunn, security editor of Techworld, the technology can even help businesses improve their cyber security standards.
Barchelor added that the company had also “started to update the store operating system to Pulse – the system used in most Domino’s markets across the globe”. The system is aimed at providing “improved management information” as well as “better labour scheduling and cost monitoring” for franchisees.
One in five stores has switched to the Pulse system already and Domino’s aims to have over half of the roll out completed by the end of this year.

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